Help and support

Refinery Hoops · made by Refinery Athletics

Stuck on something? Email [email protected] and a real person will get back to you, usually within a day.

Coaches

Invite an assistant: More → Coaches → Invite a coach, then send the link. Each link works once and lasts 14 days.
Invite families: More → Family page → share the family link. Parents make an account with it and see a read-only page.
Keep stats on two phones: open the game, then share a scorekeeper link with the person helping you.
Calendar: Schedule → Add to my phone's calendar. Games and practices then stay up to date by themselves.

Join your team: open the family link from your coach, then create an account or sign in.
Can't make it? Open the game or practice and tap "Can't make it". Pick your player in Settings first.
Grandparents and friends can follow a game live with the Share watch link button. No account needed.

Forgot your password? On the sign-in screen, type your email and tap Forgot password.
Delete your account: Settings (coaches: More → Teams & Account) → Delete my account. You'll see what happens to each team before anything is deleted.
Read our privacy policy.